The FCC has established rules regarding Customer Proprietary Network Information, or CPNI, which includes any core information that we have on file about our customers, their accounts, and their bills. We ask customers to establish CPNI security questions to ensure the privacy of information in their account. Click here for more information about our Privacy Policy.

Our Technical Support is available 24 hours a day, seven days a week. You can call 719-573-5343 and select Option 2 or submit a ticket here.

All of our Fiber-to-the-Home and Fiber-to-the-Business customers are 100% connected to our network via fiber. This means that from the street to your home, there is fiber, not copper or coaxial.

The best method for testing your speeds is using your router’s built-in speed test functionality if available. Most modern routers that are managed through an app have a built-in speed test tool. If your router does not have this feature, go to www.speedtest.net and select StratusIQ as the server.  Please make sure that your device is connected to your router via an ethernet cable to get the most accurate test results.

StratusIQ suggests retaining the reference manual that came with your router. In general, the ethernet cable from the StratusIQ service plugs into the Wide Area Network (WAN) or INTERNET port on the router. The router must be configured for Dynamic Host Configuration Protocol (DHCP). Ports 1-4 on the router can run additional ethernet cables directly to devices or to wall jacks throughout the home. Wireless router configuration must be done by the router owner. Wi-Fi Protected Access (WPA) or WPA2 security is recommended.

There are multiple scenarios that may require a reset of your Internet equipment at home.

To reset a router the power adapter can be unplugged from the router or from the AC outlet. Wait 15 seconds and plug it back in. Connection from the router to our service can be validated by the light on the Internet or WAN port on the router. It is also a good practice to re-seat the network cables to the same ports they were plugged into and verify the connection’s return with the lights for each router port. 

Fiber-to-the-Home (FTTH) customers – The gateway on the outside of the house must be looked at remotely and rebooted by our tech support, please call 719-5737-5343 Option 2

Cable modem customers – The power adapter can be unplugged from the modem or from the AC outlet.  Wait 15 seconds and plug it back in. Allow another 15 seconds for the modem to negotiate an IP address and verify the lights on the modem. Make sure the STANDBY light is NOT on. Push the Standby button on top of the modem to turn it off.

DSL modem customers – The power adapter can be unplugged from the modem or from the AC outlet.  Wait 15 seconds and plug it back in. Allow another 15 seconds for the modem to negotiate an IP address and verify the lights on the modem. 

There are multiple email clients available but the settings are usually very similar. These are the settings to be used in all programs but the programs may use different titles. In Outlook these settings are found under TOOLS – ACCOUNT SETTING – double click on account or create new.

Name = Your Name

Email Address = Your full email (xxx@stratusiq.net)

Account Type = iMAP

Incoming Mail Server =  mail.b.hostedemail.com

Incoming Server Port  = iMAP – 993

Outgoing Mail Server =  mail.b.hostedemail.com

Outgoing Server Port  = 465

Outgoing server (SMTP) Requires Authentication = “use same as incoming server”

In recent years sports teams have given TV broadcasting rights to regional sports channels instead of to the local broadcasters.  In Colorado you can not view the Nuggets, Avalanche or Rockies on the local broadcast stations.  These TV rights are given to specific Regional Sports Channels which are very expensive for Cable Systems to distribute.  The Regional Sports Fee is required to offset those costs without changing the package prices. StratusIQ charges a very low Regional Sport Fee that is about half of what other providers charge.

1. In-Home Equipment Protection: We understand that accidents happen, which is why we offer coverage for any StratusIQ owned in-home Internet equipment. Whether it’s a damaged modem, router, or other essential devices provided by StratusIQ, we’ve got you covered for repair or replacement costs.
2. Service Drop Damage Coverage: This service extends its protection to the vital infrastructure that connects your home to the Internet. In the event of accidental service drop damage, such as cuts, breaks, or environmental factors, our coverage ensures a swift resolution to restore your connection promptly.
3. Priority Service and Response: We understand the importance of Internet uptime.  In the event of service drop damage or equipment damage StratusIQ commits to resolution in two business days or less so that you’re back online as soon as possible.

Terms and Conditions Apply

Most StratusIQ services are offered on term agreements, and some promotional plans include an early termination fee. New customers are covered by our Peace of Mind Guarantee: if you’re not satisfied within the first 30 days, you can cancel without an early termination fee (installation and other service fees still apply).

After the first 30 days, if your plan has a term agreement, an early termination fee of $10 per month for each remaining month (up to $180) may apply. Active-duty military moving on orders are exempt. All StratusIQ-owned equipment must be returned in good condition when you cancel.