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StratusIQ Frequently Asked Questions
Looking for answers about fiber internet in Colorado Springs? This fiber internet FAQ covers the most common questions about availability, speeds, reliability, and installation. Whether you’re exploring options or getting ready to sign up, you can quickly find the information you need. In addition, you’ll learn how StratusIQ delivers a fast, consistent connection designed for everyday use.
General Fiber Internet FAQ
What services does StratusIQ offer?
High-speed fiber internet, home phone, mobile, and television services to residential and business customers throughout Colorado Springs and El Paso County.
Is StratusIQ available at my address?
StratusIQ is continuously expanding its fiber network. To check availability at your address, use the service availability tool on our website or at join.stratusiq.com
What is a service drop?
A service drop is the connection that brings fiber internet from the street to your home or business. Up to 125 feet of service drop is included at no cost. Additional distance may incur a per-foot charge.
Why do I need to set up security questions on my account?
Security questions help protect your account information and comply with federal privacy regulations related to Customer Proprietary Network Information (CPNI).
When is customer support available?
Our offices are open Monday – Friday from 8:30am – 4:30pm. Our technical support is available 24/7. You can call or submit a support ticket here at any time for assistance.
Fiber Internet FAQ
Does StratusIQ fiber internet have data caps or throttling?
No. StratusIQ does not cap your data or reduce your speeds based on usage.
Is StratusIQ a true fiber internet connection?
Yes. StratusIQ delivers 100% fiber-to-the-home and fiber-to-the-business connections, meaning your service is fully fiber—not cable or copper.
How reliable is fiber internet from StratusIQ?
How do I check my internet speed?
Are static IP addresses available with StratusIQ?
Yes, static IP addresses are available. To get started, contact technical support and request setup assistance.
WiFi and Setup
Do I need special equipment for fiber internet?
No. You may use your own router or StratusIQ can provide the necessary connection equipment for fiber service. Additional networking equipment may vary based on your setup needs.
What WiFi solutions are available with StratusIQ?
Yes. StratusIQ offers managed WiFi with our Stratus-phere Smart WiFi product, designed to deliver strong, reliable coverage throughout your home or business.
How do I set up a home router?
When using your own router, please refer to the manual that came with your router. In general, the ethernet cable from the StratusIQ service plugs into the Wide Area Network (WAN) or INTERNET port on the router. The router must be configured for Dynamic Host Configuration Protocol (DHCP). Ports 1-4 on the router can run additional ethernet cables directly to devices or to wall jacks throughout the home. Wireless router configuration must be done by the router owner. Wi-Fi Protected Access (WPA) or WPA2 security is recommended.
Is there a User Guide for Stratus-phere Smart WiFi?
You can access the user guide for our Stratus-phere managed WiFi here: Stratus-sphere Guide
I’m trying to connect to my Network and it’s asking for my router pin?
If you get a message on your screen when trying to connect to your StratusIQ Network that asks for your 8-digit PIN from the router display, then please select “Connect using a security key instead” to be able to type in the wifi password.
What is the best way to reset my Internet equipment?
There are multiple scenarios that may require a reset of your Internet equipment at home.
To reset a router the power adapter can be unplugged from the router or from the AC outlet. Wait 15 seconds and plug it back in. Connection from the router to our service can be validated by the light on the Internet or WAN port on the router. It is also a good practice to re-seat the network cables to the same ports they were plugged into and verify the connection’s return with the lights for each router port.
Fiber-to-the-Home (FTTH) customers – The gateway on the outside of the house must be looked at remotely and rebooted by our tech support, please call 719-5737-5343 Option 2
Email Access and Setup
How can I access my StratusIQ email through webmail?
Go to: https://mail.stratusiq.net/
If you do not know your password or get locked out you must contact StratusIQ technical support at (719) 573-5343 Option 2.
What is the process for setting up email on a phone or computer?
Multiple email clients are available, but the setup process is generally the same. The following settings can be used across most programs, although labels may vary.
In Outlook these settings are found under TOOLS – ACCOUNT SETTING – double click on account or create new.
Name = Your Name
Email Address = Your full email (xxx@stratusiq.net)
Account Type = iMAP
Incoming Mail Server = mail.b.hostedemail.com
Incoming Server Port = iMAP – 993
Outgoing Mail Server = mail.b.hostedemail.com
Outgoing Server Port = 465
Outgoing server (SMTP) Requires Authentication = “use same as incoming server”
Fiber TV FAQ
What channels do you offer?
To view StratusIQ’s channel lineup please use this link: Channel Lineup
Can I request additional channels or programming?
Channel programming is an ever-changing aspect of our business and is mostly controlled by the content providers through their contract demands. Most of StratusIQ’s programming comes from content providers that have contracts with the National Cable Television Cooperative (NCTC) of which we are members. StratusIQ is always listening to our customers requests and constantly reviewing opportunities to expand or opt into additional programming contracts and welcomes you to contact us through our online forms so we include your preferences in our decisions.
How do I set up watchTVeverywhere?
To set up watchTVeverywhere please use the following link: watchTVeverywhere
Why do I see Local Broadcast and Regional Sports fees on my bill?
Local broadcast and regional sports fees help cover the cost of delivering certain TV channels.
Several years ago, the FCC required broadcasters to move to digital signals. As part of that transition, local broadcasters began charging TV providers fees to carry their channels, even though those channels remain free over the air. Since then, those fees have continued to increase. As a result, the Local Broadcast Fee helps offset those rising costs without increasing base package pricing.
In addition, many professional sports teams now offer their games through regional sports networks instead of local broadcast channels. Because of this, providers must pay higher fees to carry channels that show teams like the Denver Nuggets, Colorado Avalanche, and Colorado Rockies. The Regional Sports Fee helps cover those costs while keeping package pricing more consistent.
StratusIQ keeps both fees as low as possible. In fact, these fees are typically about half of what many other providers charge.
What do I do if my set top box is not working?
Sometimes set top box issues can be resolved quickly by our tech support where they use remote commands. StratusIQ’s goal is to always want to attempt these methods before dispatching or having you come to our office to swap the box. Please contact us by calling (719) 573-5343 for technical support or submit a support ticket.
Billing FAQ
Can I avoid a paper bill fee?
There is a true cost associated with printing and mailing paper bills. Most StratusIQ customers prefer the convenience of registering with our online bill pay system which allows them to receive an email notice when their bill is ready to be viewed. They can then log in to pay each month or set their account to pay automatically. Bills can always be printed from the online system.
If you’d like to set up online bill pay, please contact us at (719) 573-5343 at your convenience and we will provide you with a security code to initiate account setup. Once you have registered your account online, the paper bill fee can be removed from your monthly recurring charges.
How do I setup online payment? Where do I get the security code?
You can set up online payment once you’ve received your first bill by going to the following link: https://ipn4.paymentus.com/cp/stra
Contact StratusIQ at (719) 573-5343 to obtain your security code.
What is the Service Protection Surcharge?
The Service Protection Surcharge is designed to provide you with peace of mind and uninterrupted connectivity and covers:
- In-Home Equipment Protection: We understand that accidents happen, which is why we offer coverage for any StratusIQ owned in-home Internet equipment. Whether it’s a damaged modem, router, or other essential devices provided by StratusIQ, we’ve got you covered for repair or replacement costs.
- Service Drop Damage Coverage: This service extends its protection to the vital infrastructure that connects your home to the Internet. In the event of accidental service drop damage, such as cuts, breaks, or environmental factors, our coverage ensures a swift resolution to restore your connection promptly.
- Priority Service and Response: We understand the importance of Internet uptime. In the event of service drop damage or equipment damage StratusIQ commits to resolution in two business days or less so that you’re back online as soon as possible.
Can I cancel my services? Is there a contract or termination fee?
Most StratusIQ services are offered on term agreements, and some promotional plans include an early termination fee. New customers are covered by our Peace of Mind Guarantee: if you’re not satisfied within the first 30 days, you can cancel without an early termination fee (installation and other service fees still apply).
After the first 30 days, if your plan has a term agreement, an early termination fee of $10 per month for each remaining month (up to $180) may apply. Active-duty military moving on orders are exempt. All StratusIQ-owned equipment must be returned in good condition when you cancel.
FAQ Last Updated on 5-22-26
Need Help?
Visit our Help Center or submit a support ticket.
Need Help?
Visit our Help Center or submit a support ticket.
Need Help?
Visit our Help Center or submit a support ticket.