Pay Your Bill

Make a Payment Online
To make a single payment, click the “Pay My Bill” link in the left-hand menu of your account view. Select the account you want to make a payment on. In the Payment Details, you can select to pay now or later and input your payment amount. To add your Payment Method, click the circle plus “Add New” and input the information for the payment method you prefer.  StratusIQ’s payment system now offers expanded payment options including credit/debit card, ACH, PayPal, Apple Pay, Google Pay, Venmo and much more!  Click the “Add’ button to add the payment method to your Wallet. Confirm that the payment information you entered is correct then click the “Continue” button to Review and “Pay”.

Set Up AutoPay
Click the “AutoPay” link in the left-hand menu of your account view. Select “Add Schedule”. Select the account you wish to set up. Choose your preferred Payment method. Determine the frequency of payment that best suits your needs. Verify your Bill Day (the day of each month you would like your payment to be drawn from your account). Keep in mind that you must keep your payment day between four and ten days prior to the due date shown on your statement. Configure the payment details. Choose how and when to be notified of upcoming payments.

Edit AutoPay
Click the “AutoPay” link in the left-hand menu of your account view. Click “Edit” next to the AutoPay details or the Payment Method to make changes. Make sure you confirm your changes.

Cancel an AutoPay Schedule
Click the “AutoPay” link in the left-hand menu of your account view. Click “Edit” next to the AutoPay details and choose “Remove Schedule”. You will be asked to Confirm this change.

Pay your bill 24/7 over the Phone

We’ve added a 24/7 pay by phone feature along with this new payment platform.  Should you choose to use this option simply call 719-573-5343 and follow the prompts for billing and pay by phone.

You can pay by credit/debit card, bank account (ACH), digital wallet (like Apple Pay or Google Pay), or set up AutoPay. You can pay online, by phone, or through the Paymentus portal.

There is a 2% processing fee for all customers who pay their bill with a credit/debit card. This fee may be avoided by setting up an ACH, PayPal, Apple Pay, Google Pay, Venmo or other Online Wallet payment in the online bill pay system or by mailing in a check to our main office. 

Yes, click the “Pay Now” link on the Customer Portal Login Screen to make a secure one-time payment online. You will need your account number from your statement.

Yes, by using the Pay Later option in the Payment Details you can choose the date you want your payment to be processed.

Yes, you can pay any amount you like. If you pay less than your account balance, there will still be an amount due. Please note that if the remainder of the balance is not paid by the due date, you may incur late charges. If you pay more than the account balance it will be reflected as a credit on your account.

You should choose a Bill Day that is four to ten days before the due date on your monthly statement. If the day you choose is not within this window you may run the risk of late or delinquent payments.

Your payment will be processed the following business day.

Yes, it is your responsibility to be sure your payment was made. There may be circumstances that prevent the online payment system from making your scheduled AutoPay. Please check your Payment History to confirm that your payment was successful.

A StratusIQ Customer Service Representative will attempt to notify you if your AutoPay fails to process. To be certain, however, you should review your payment history after the scheduled payment, to confirm the payment was successful.

There are various reasons your payment may not have been processed. Recurring Payments will initiate a debit to the payment account you have chosen as the payment method. If the payment doesn’t process and your payment method is a credit card, you will be notified by email. If your payment method is checking or savings, it could take from one to five days for your payment to reject and you will be notified by email when this occurs. If you believe that your payment was not made, and it should have been, please contact StratusIQ at (719) 573-5343.

If Recurring Payments is making your payment today, it may not show in your payment history until after daily processing which usually takes place at 3:00pm Central Time.

Your payment will be posted to your account within two business days. Your Customer Service Representatives will not be able to see your payment until it is posted to your account.

Your payment confirmation number allows our staff to look up all the details regarding a payment you have made using the online payment center.

It takes up to two business days to process your payment. Once your payment has been processed it should be reflected in your balance.

Click the AutoPay and choose Edit next to the Payment Method to select a new method of payment. If the payment method you would like to use is not listed click the circle plus “Add New” to add a new method to your Digital Wallet.

To update the expiration date on your credit card for AutoPay payments, you will need to go to the “My Wallet” link in the left-hand side of your Account view. Select the card you wish to update and choose to Edit. Here you can edit the card’s information or you can Remove the Payment Method. Make sure to confirm your changes.

Yes, you must cancel your AutoPay service if you discontinue your service. This will ensure security for your account and prevent possible charges to your account.

 StratusIQ’s payment system uses advanced encryption and is PCI-compliant to keep your payment and personal information safe. Your privacy and security are a top priority.