Pay Your Bill

Introducing an Easier Way to Pay and Manage Your Monthly Bill!

StratusIQ’s online bill payment system is secured and operated by Paymentus. Through this platform, you may view and pay your bill instantly using a host of payment methods including (Visa, Mastercard, Discover and American Express, Apple Pay, Google Pay, PayPal, PayPal Credit and Venmo digital wallets, ACH and eCheck).

The information you submit on this site is secure and will be kept confidential. All communications between you and Paymentus are encrypted using Secure Sockets technology and strong security procedures that are maintained and monitored in our processing center. We safeguard any personal information you may supply and do not share it.

Please note that to pay your bill for the first time you will need a special one-time use Security Code for the initial registration of your account. This code is 272 plus the last four digits of your account number (i.e. 272xxxx). 

By clicking below you will be leaving StratusIQ’s website and will be redirected to our secured online payment site.

Frequently Asked Questions.

How to Access our Online Bill Pay System

Registration
From our home page, in the top right-hand corner, select the words “Pay Your Internet Bill”, then scroll down and select the “Pay Your Bill” button. This will redirect you to our online payment system. To register your account, select “Register Now” under the Login info.

Account Number
Your account number can be found on your monthly statement. Input your account number without the 0’s.

Security Code
Your security code will be 272+the last four digits of your account number (example: 2721234)

Username
Your username will be your email address.

Password
Choose a password. It should be at least 10 characters in length, contain at least one number and one alpha, and only alphanumeric and special characters are allowed. Do not make your password a normal dictionary word or something that is easily guessed, like a birthday, or your name.

How do I make a payment?

Make a Payment Online
To make a single payment, click the “Pay My Bill” link in the left-hand menu of your account view. Select the account you want to make a payment on. In the Payment Details, you can select to pay now or later and input your payment amount. To add your Payment Method, click the circle plus “Add New” and input the information for the payment method you prefer.  StratusIQ’s payment system now offers expanded payment options including credit/debit card, ACH, PayPal, Apple Pay, Google Pay, Venmo and much more!  Click the “Add’ button to add the payment method to your Wallet. Confirm that the payment information you entered is correct then click the “Continue” button to Review and “Pay”.

Set Up AutoPay
Click the “AutoPay” link in the left-hand menu of your account view. Select “Add Schedule”. Select the account you wish to set up. Choose your preferred Payment method. Determine the frequency of payment that best suits your needs. Verify your Bill Day (the day of each month you would like your payment to be drawn from your account). Keep in mind that you must keep your payment day between four and ten days prior to the due date shown on your statement. Configure the payment details. Choose how and when to be notified of upcoming payments.

Edit AutoPay
Click the “AutoPay” link in the left-hand menu of your account view. Click “Edit” next to the AutoPay details or the Payment Method to make changes. Make sure you confirm your changes.

Cancel an AutoPay Schedule
Click the “AutoPay” link in the left-hand menu of your account view. Click “Edit” next to the AutoPay details and choose “Remove Schedule”. You will be asked to Confirm this change.

 

Pay your bill 24/7 over the Phone

We’ve added a 24/7 pay by phone feature along with this new payment platform.  Should you choose to use this option simply call 719-573-5343 and follow the prompts for billing and pay by phone.

What payment methods and payment options are available?

You can pay by credit/debit card, bank account (ACH), digital wallet (like Apple Pay or Google Pay), or set up AutoPay. You can pay online, by phone, or through the Paymentus portal.

What does it cost to make a payment?

There is a 2% processing fee for all customers who pay their bill with a credit/debit card. This fee may be avoided by setting up an ACH, PayPal, Apple Pay, Google Pay, Venmo or other Online Wallet payment in the online bill pay system or by mailing in a check to our main office. 

Can I make a one-time payment online?

Yes, click the “Pay Now” link on the Customer Portal Login Screen to make a secure one-time payment online. You will need your account number from your statement.

Can I post-date (schedule) my payment?

Yes, by using the Pay Later option in the Payment Details you can choose the date you want your payment to be processed.

Can I make a payment for an amount different from my balance due?

Yes, you can pay any amount you like. If you pay less than your account balance, there will still be an amount due. Please note that if the remainder of the balance is not paid by the due date, you may incur late charges. If you pay more than the account balance it will be reflected as a credit on your account.

What Bill Day should I choose for AutoPay?

You should choose a Bill Day that is four to ten days before the due date on your monthly statement. If the day you choose is not within this window you may run the risk of late or delinquent payments.

What happens when my Bill Day falls on a weekend or holiday?

Your payment will be processed the following business day.

Is it my responsibility to be sure that my payment was made?

Yes, it is your responsibility to be sure your payment was made. There may be circumstances that prevent the online payment system from making your scheduled AutoPay. Please check your Payment History to confirm that your payment was successful.

Will I be notified if my AutoPay is not processed?

A StratusIQ Customer Service Representative will attempt to notify you if your AutoPay fails to process. To be certain, however, you should review your payment history after the scheduled payment, to confirm the payment was successful.

Why wasn’t my Recurring Payment processed?

There are various reasons your payment may not have been processed. Recurring Payments will initiate a debit to the payment account you have chosen as the payment method. If the payment doesn’t process and your payment method is a credit card, you will be notified by email. If your payment method is checking or savings, it could take from one to five days for your payment to reject and you will be notified by email when this occurs. If you believe that your payment was not made, and it should have been, please contact StratusIQ at (719) 573-5343.

Why don’t I see the payment that AutoPay is making today in my history?

If Recurring Payments is making your payment today, it may not show in your payment history until after daily processing which usually takes place at 3:00pm Central Time.

When will StratusIQ receive my payment?

Your payment will be posted to your account within two business days. Your Customer Service Representatives will not be able to see your payment until it is posted to your account.

What is the Payment Confirmation Number used for?

Your payment confirmation number allows our staff to look up all the details regarding a payment you have made using the online payment center.

Why hasn’t my balance changed even though I made a payment online?

It takes up to two business days to process your payment. Once your payment has been processed it should be reflected in your balance.

How do I change the payment method used for AutoPay?

Click the AutoPay and choose Edit next to the Payment Method to select a new method of payment. If the payment method you would like to use is not listed click the circle plus “Add New” to add a new method to your Digital Wallet.

How do I update the expiration date on my credit card?

To update the expiration date on your credit card for AutoPay payments, you will need to go to the “My Wallet” link in the left-hand side of your Account view. Select the card you wish to update and choose to Edit. Here you can edit the card’s information or you can Remove the Payment Method. Make sure to confirm your changes.

If I disconnect my StratusIQ account, do I need to stop my AutoPay service?

Yes, you must cancel your AutoPay service if you discontinue your service. This will ensure security for your account and prevent possible charges to your account.

How does StratusIQ ensure payments, payment information and personal information is secure?

 StratusIQ’s payment system uses advanced encryption and is PCI-compliant to keep your payment and personal information safe. Your privacy and security are a top priority.

Visit our FAQ page for more info.