Verify Falcon Broadband Inc

StratusIQ Service Call Policy

To keep subscriber rates low, while providing prompt service and support, customers will be required to pay a service charge when StratusIQ dispatches a technician to a residence or business for issues that are not StratusIQ’s responsibility.

Items that are typically covered in a service call include TV equipment, cabling and anything else deemed the property or responsibility of StratusIQ.

Items that are typically not covered in a service call include computers, routers, switches, telephones, cellular equipment, caller ID boxes, fax machines, answering machines, television sets, VCR & DVD players, or wiring and other home networking equipment.

In the event a subscriber requires an in-house visit to resolve an issue determined not to be the responsibility of StratusIQ, a $55 service charge will apply.

StratusIQ continues to offer expert phone support by calling 719.573.5343, email support at support@stratusiq.com, and onsite support (when required) for issues related directly to StratusIQ’s products and services.

Revised 8-14-18