StratusIQ Service Call Policy

To keep subscriber rates low, while providing prompt service and support, customers will be required to pay a service charge when StratusIQ dispatches a technician to a residence or business for issues that are not StratusIQ’s responsibility.

Items that are typically covered in a service call include TV equipment, cabling and anything else deemed the property or responsibility of StratusIQ.

Items that are typically not covered in a service call include computers, routers, switches, telephones, cellular equipment, caller ID boxes, fax machines, answering machines, television sets, VCR & DVD players, or wiring and other home networking equipment.

In the event a subscriber requires an in-house visit to resolve an issue determined not to be the responsibility of StratusIQ, a $55 service charge will apply.

StratusIQ continues to offer expert phone support by calling 719.573.5343, email support at, and onsite support (when required) for issues related directly to StratusIQ’s products and services.

Revised 8-14-18