Verify Falcon Broadband Inc

How to Contact StratusIQ

At StratusIQ we are committed to servicing our customers in a prompt and friendly manner. Our customer service phone number is staffed 24-hours-a-day, 7 days a week for technical assistance. For sales and billing, our local Colorado Springs staff is available from 8:00 am to 5:00 pm Monday through Friday. You may reach a Customer Service Representative by calling 719-573-5343. Our Customer Service Representatives are trained to assist customers with technical support, billing questions and account questions. They are also able to handle new customer orders, inquiries about our service, and feedback or customer concerns.

Inquiries may also be submitted via email or online forms at the following addresses:

Support@stratusiq.com              Contact Tech Support link on www.falconbroadband.net

Sales@stratusiq.com                   Contact Sales link on www.falconbroadband.net

Or feel free to visit our office located at 555 Hathaway Drive, Colorado Springs, CO 80915

Written communication may be sent to the attention of Ben Kley, President in one of the following manners:

Mail:
StratusIQ
555 Hathaway Drive
Colorado Springs, CO 80915

Fax:
719.886.7925

Email:
support@falconbb.biz

StratusIQ will respond to all inquiries in a timely manner after necessary time to investigate and discover information regarding the situation internally. Complaints will be evaluated by StratusIQ management pursuant to StratusIQ’s policies and terms of service.

StratusIQ has a video franchise agreement with the city of Colorado Springs. The City of Colorado Springs Franchise Authority can be contacted at 719.385.5927.

Revised 8-14-18