How to Contact StratusIQ

At StratusIQ we are committed to servicing our customers in a prompt and friendly manner. Our customer service phone number is staffed 24 hours a day, 7 days a week for technical assistance. For sales and billing, our local Colorado Springs staff is available from 8:00 am to 5:00 pm Monday through Friday. You may reach a Customer Service Representative by calling 719-573-5343. Our Customer Service Representatives are trained to assist customers with technical support, billing questions and account questions. They are also able to handle new customer orders, inquiries about our service, and feedback or customer concerns.

Inquiries may also be submitted in the following ways:

For technical support:
Send email to support@stratusiq.com
Complete SUPPORT TICKET form on this website (https://stratusiq.com/support-ticket/)

For Sales & Service:
Send email to sales@stratusiq.com
Complete CONTACT US form on this website (https://stratusiq.com/support-ticket/contact-us/)

Written communication may be sent to the attention of Ben Kley, President, in one of the following manners:

Mail:
StratusIQ
555 Hathaway Drive
Colorado Springs, CO 80915

Fax:
719.886.7925

Feel free to visit our office during business hours at 555 Hathaway Drive, Colorado Springs, CO 80915

StratusIQ will respond to all inquiries in a timely manner after necessary time to investigate and discover information regarding the situation internally. Complaints will be evaluated by StratusIQ management pursuant to StratusIQ’s policies and terms of service.

StratusIQ has a video franchise agreement with the city of Colorado Springs. The City of Colorado Springs Franchise Authority can be contacted at 719.385.5927.

Revised 4-4-19